Samsung would like to make some changes in its servicing process so that it can be easier for the users. It has planned to deliver the broken Galaxy phone get it fixed the same day. On Wednesday, the electronics maker announced the partnership with uBreakifix, which stands as an independent repair chain. Wherein, in-person service related to repair will be provided to more than one users of Galaxy devices across the US.
This will be implemented from March 15th, over more than 300 uBreakifix services. Samsung customer will now be able to take their phones for repair to any of the uBreakifix service station, get the devices repaired on the same day or maybe within two hours or even less than that. Samsung is planning out to expand its service all over by end of this year.
All you have to do is just call up the uBreakiFix repair center to fix an appointment or even you can directly drop in without prior informing. Samsung guarantees its customers regarding the parts that are been utilized at uBreakiFix repair centers are genuine, with proprietary Samsung tools, as well the devices are repaired by the Samsung certified professionals.
Senior Vice President of Customer Care at Samsung Electronics America, Michael Lawder said that Samsung’s main aim is to provide the owners of Samsung Galaxy device the first care experience which is an innovative part as their product is. This statement marks the importance of the customer care offering as well has highlighted about its commitments related to service that will be made available by the Samsung from anywhere, anytime the Samsung customer wants to.
Samsung Care authorized services have covered up almost all the major metro areas of US, still, Samsung is planning out to expand by adding up 200 more uBreakiFix locations by 2019. By doing this Samsung plans out to reach more customer than actually, it’s doing with right now.
Samsung care the services they provide are battery replacement, will replace the front and back screen, port and camera repairs, and other in and out-out-warranty support services to Galaxy phones. Samsung devices that will be repaired are Galaxy S8, 8+, Galaxy S7, S7 edge, Galaxy S9, S9+, Galaxy S6, S6+, and Galaxy Note 8 and Note 5.